Quick Answers to Common Questions

We cannot guarantee an exact time your trash/recycle will get picked up each week, but we encourage you to have it out no later than 6:30 am on your service day.

Recycling is picked up every other week in most areas. You can find a recycling schedule for your area on the “Calendar” tab of our website.

The items we accept for recycling are generally paper, plastic, glass, cardboard, and aluminum. Things that are NOT recyclable include: plastic bags, shredded paper, scrap metal, and anything with food residue. Please click here for a printable document with more information. We follow all guidelines provided by the Larimer County Recycle Center. Recycling is single-stream, so no need to separate.

We will take up to 3 bags of extra trash (household waste) at no charge. Beyond that, an extra charge of $3 per bag will be assessed. If possible, please contact our office ahead of your service day to let us know you will have extra, so we can alert our drivers.

Bags of yard waste (grass clippings, leaves, weeds, etc) will be $3 per bag. Tree branches must be bundled into 3ft bundles. The charge is $5 per bundle. If possible, please contact our office ahead of your service day to let us know about your yard waste, so we can alert our drivers.

Yes, we can take most furniture & large items. We CANNOT take appliances or electronics. Additional fees apply. Please contact our office to schedule the removal of large items.

We cannot take: electronics, dirt, concrete, rock/stone, batteries, hazardous chemicals (including anything with Freon), paint, tires, large auto parts, scrap metal, construction materials, or deceased animals. If you have a question about a specific item not listed, please contact our office.

Please contact our office if you need to have a new container delivered. A small delivery fee may apply. Please keep in mind that if your bin is lost for whatever reason, a container replacement fee will be charged. We recommend not leaving your bins out on your curb for prolonged periods to avoid this.

We bill on a quarterly basis for our residential customers, and monthly for dumpster & commercial customers.

You can pay your bill online by selecting the "Make Payment" option at the top of our webpage. You can also pay your bill by check, or over the phone with our office using a credit/debit card. We also have an automatic payment program. Contact our office for details.

Yes, please contact our office to set up paperless billing.

Yes, please contact our office to get set up on autopay.

For residential customers, a $10 late fee will be assessed if you fail to pay your bill within ten days of the due date.

A $20 return payment fee will be assessed for any payments that are returned.

If you need to cancel your service, please contact us. A $25 cancellation fee may apply. If possible, please inform us of your cancellation BEFORE you pay for the full service quarter of service, so we can pro-rate your invoice accordingly. We cannot guarantee a refund on prepaid service.

Observed Company Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, & Christmas Day. We encourage you to double check that we have your email address on file to send alerts about holiday schedules & closures. We also always post update on our Facebook page.

In the event of inclement weather, it is possible that we may need to delay service. We will send out email alerts for service delays, and we will also post updates on our Facebook page.

For any other questions/concerns, please contact our office at 970-532-0803 Monday-Friday 9am-4pm. You can also email us at office@united-waste.com.